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1. Pre-sale services: Act as a good adviser and assistant of clients, we will respond every details you may care with our highest enthusiasm and patience.
(1) To select or offer the most suitable model for client according to their needs.
(2) Design the best flow chart and solution
(3) Design and manufacture our equipment according to clients' special requirement or demands.
2. On-sale services: When customers ensure buy intention, the manufacturer and customer negotiate to sign a contract.
(1) Before signed: we are clear the rights and obligations of both parties
(2) After signed : the manufacturer is seriously fulfill the contract terms, arranging production and transportation,
(3) Assign the technicians to the job site for guiding the installation and adjustment, training operators and finishing the check and acceptance together with clients.
3. After-sale service: we will fulfill the contract terms of service with our great faithfulness and take initiative to care for the clients and provide customer with high quality, efficient and fast service.
(1) Respect the facts and help customers to solve the problems with the fastest speed.
(2) Supply clients with spare parts timely and conveniently.
(3) Maintenance during quality-guaranteed period, technology training;
(4) Repair broken-down equipment in time
(5) No matter how simple the equipment is, our service team treat seriously, explain patiently and carefully and make a right demonstration.
(6) We take initiative to inform the customer the special security operation, normal usage, regular repair and maintenance of the equipment during the use time, to ensure the normal and well operation.
(7) The regularly service members will register the current usage conditions of equipment and feedback the information for sales department to make comprehensive and coordinating arrangement.
(8) To establish long term relationship with you, we will regularly pay return visit to customers.