HENAN DIANYAN NEW ENERGY TECHNOLOGY CO., LTD. is a professional manufacturer of industrial Shredder equipment, located in Zhenzhou City, China. Since 2006,we factory focused on the development and production of various types of shredder machinery.
The Company has established its wide range of cooperative relations with Kunming University of Science and Technology, Yunnan Agricultural University, Nanjing University of Science and Technology, Southwest Forestry University and other colleges and universities and Kun Dianyan Research Institute ( a science & Technology Institute supported and funded by Chinese Ministry of Science and Technology).
Our main products include Plastic Shredder, Metal Shredder, Tyre Shredder, Wood Shredder, Garbage Shredder, and so on.
With 12 years development, now we have more than 100 employees, 12000 square meter workshop. Our Machine has exported to 30 countries, such as America, UK, India, Thailand, Chile, UAE, Egypt, and so on.
Dianyan also has passed gained many certification, such as ISO 9001: 2008 ,CE and SGS.
1. Pre-sale services: Act as a good adviser and assistant of clients, we will respond every details you may care with our highest enthusiasm and patience.
(1) To select or offer the most suitable model for client according to their needs.
(2) Design the best flow chart and solution
(3) Design and manufacture our equipment according to clients' special requirement or demands.
2. On-sale services: When customers ensure buy intention, the manufacturer and customer negotiate to sign a contract.
(1) Before signed: we are clear the rights and obligations of both parties
(2) After signed : the manufacturer is seriously fulfill the contract terms, arranging production and transportation,
(3) Assign the technicians to the job site for guiding the installation and adjustment, training operators and finishing the check and acceptance together with clients.
3. After-sale service: we will fulfill the contract terms of service with our great faithfulness and take initiative to care for the clients and provide customer with high quality, efficient and fast service.
(1) Respect the facts and help customers to solve the problems with the fastest speed.
(2) Supply clients with spare parts timely and conveniently.
(3) Maintenance during quality-guaranteed period, technology training;
(4) Repair broken-down equipment in time
(5) No matter how simple the equipment is, our service team treat seriously, explain patiently and carefully and make a right demonstration.
(6) We take initiative to inform the customer the special security operation, normal usage, regular repair and maintenance of the equipment during the use time, to ensure the normal and well operation.
(7) The regularly service members will register the current usage conditions of equipment and feedback the information for sales department to make comprehensive and coordinating arrangement.
(8) To establish long term relationship with you, we will regularly pay return visit to customers.
As a professional manufacturer in the field of Shredder. We have R&D Dep., QC Dep., Production Dep.,Sale Dep.,Purchasing Dep., Administrative Dep. and After-sale service Dep., more than 100 people.